Terms & Conditions

Booking Terms & Conditions

Rates

Resident rates are applicable for both Sri Lankans citizens and resident visa holders (Resident visa/NIC need to

be presented at the hotel to validate the rate)

Non-resident rates are applicable for foreign passport holders.

Tentative Room Blocks

The rooms will not be placed on hold at the time of the initial enquiry before the guest agrees to the specified rate and confirms their intention to proceed with the reservation.

Occupancy

If the number of guests specified in the initial booking exceeds the originally quoted amount, the

hotel reserves the right to deny entry to additional guests. However, if an exception is made and additional guests are allowed to stay, supplementary charges will be applied. The responsibility for supervising children lies entirely with the parents or adults accompanying the booking party.

Food & Beverage

The meals basis breakdown is as below

• Half board basis rate includes dinner, breakfast, tea/ coffee during meals and afternoon tea.

• Full board basis rate includes lunch, dinner, breakfast, tea/coffee during the meals and afternoon tea.

• All-inclusive basis rate includes lunch, dinner, breakfast, tea/coffee during the meals and afternoon tea complimentary soft drinks, beer, house wine, house alcoholic beverages (list can be obtained upon request) with mixers, house cocktails

All meals on a booked basis for kids under the age of 12years will be served from the kid’s menu.

The last order time for dinner is 21.30 hours.

Stafford Bungalow has an in-house bar where guests can conveniently purchase liquor. However, if

guests choose to bring their own alcohol, they will be required to pay corkage fees. T

he applicable

charges for corkage are listed as follows:

Spirits – LKR 5,000 per bottle

Wine & Champagne – LKR 3,500 per bottle

Alcohol will not be served on designated dry days as mandated by the Sri Lankan government. Furthermore, guests are not permitted to consume alcohol purchased from outside in public or shared areas of the hotel during these dry days.

Smoking is strictly prohibited inside the bedrooms and the indoor living/restaurant areas. Guests are kindly requested to utilize the outdoor areas within the hotel for smoking purposes.

Check-In & Check-Out Times

Earliest Check-in time – 1400 Hrs

Latest Check-out time – 1200 Hrs

Swimming Pool & Jacuzzi

The pool is an infinity pool is 13 feet in width and 32 feet in length. The depth reaches 4.5 feet in height. The main pool is not heated.

While the 5×5 jacuzzi located within the pool is heated.

The booking party is solely responsible for the usage of the pool and the supervision of children as there is not lifeguard on duty.

Diving is prohibited.

Parking

Parking facilities

are available at the hotel premises. Guests are kindly requested to park their vehicles in designated spaces directed by our gatekeeper, understanding that it is done so at their own risk.

Driver’s

accommodation

Driver Accommodation is not available at the hotel. However, our staff can provide details of local guest houses

suitable for drivers and guides at a nominal fee if required.

Pets

Pets are not allowed at the hotel.

Misuse of the hotel

The management of the hotel reserves the right to impose charges on guests in the event of any damage caused

to the property.

Payment Policy

50% payment will be charged at the time of booking and the remainder can be paid upon arrival at the hotel.

For stays scheduled during the peak season (20th December to 10th January) or long weekends, full payment will be required at the time of booking.

Once guests have agreed to go ahead with the reservation, we will reserve the room for a period of48 hours (unless specified otherwise). However, the booking will only be confirmed once payment is received. If payment or advance payment is not made within 48 hours (unless specified otherwise), we will be compelled to release the room from the system and make available for resale.

Cancellation Policy

Due to the limited inventory at the hotel, the below cancelation policy is strictly followed.

Individual booking (maximum up to 3 rooms for 1 family)

• Can be cancelled 15 days prior to the arrival date and any amount paid (minus bank charges) will be refunded to the guest.

• If a cancellation/no-show or modification occurs within 14 days (14th day included) of the scheduled arrival date, guests will be subject to a cancellation fee equal to 100% of the accommodation charges.

Group bookings (3 or more rooms) or full property buyouts

• Can be cancelled 31 days prior to the arrival date and any amount paid (minus bank charges) will be refunded back to the guest.

• If a cancellation/no-show or modification occurs within 30 days (30th day included) of the scheduled arrival date, guests will be subject to a cancellation fee equal to 100% of the accommodation charges

Bookings made during the high season (20^th December – 10^th January) cannot be cancelled within 60 days of check in and require a 50% non-refundable deposit.

Full hotel buyouts

Bookings made for the full hotel (all 6 rooms) require a 30% non-refundable deposit upon confirmation while the balance must be paid at least 60 days prior to the check in.